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IT asset management (ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment. ITAM is often a subset of the IT service management (ITSM) process

An IT asset is classified as any company-owned information, system or hardware used in business activities. The IT asset management process typically involves gathering a detailed inventory of an organization’s hardware, software and network assets and then making informed business decisions about IT-related purchases and redistribution.

ITAM applications are available to organizations to assist in the ITAM process. These applications can detect the hardware, software and network assets across an organization and then capture, record and make the data available. Some of these applications integrate ITAM with the service desk, keeping user and access information together with incidents and requests.

In this course you will learn :

  • What is IT Asset Management

  • Why ITAM is important

  • What are the types of IT asset management?

  • Hardware and software asset management

  • Cloud asset management

  • Digital asset management

  • Fixed asset management

  • The Asset Lifecycle

  • Benefits of ITAM

  • Vendor Management

  • ITAM best practices

  • ITAM tools

  • Configuration Management Database (CMDB)

  • IT asset management processes

  • Managing your IT Asset Inventory

  • ISO standards for ITAM

This course is perfect for you if you use any of the following IT Asset Management tools, and want to understand ITAM even more:

  • ServiceNow

  • Banda

  • Flexera

  • SysAid

  • ManageEngine

  • Ivanti

  • Asset Panda

  • FreshService

  • Samanage

  • Device42

  • AssetCloud

  • Snipe IT

  • Jira ServiceDesk

  • Remedy

  • Spiceworks

  • Landesk

  • HP Asset Manager

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