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Think about the last time that you went to the doctor, or to the hospital. Did you encounter long wait times, mistakes, or other negative experiences? These frustrating experiences with healthcare are not completely random events, but outcomes that have resulted from a process that is often broken. Fortunately, broken processes can be fixed. If you work in healthcare or want to, you’ve probably heard the terms “Performance Improvement”, “Process Improvement”, “Quality Improvement”, and “Lean Six Sigma”. Now is your chance to gain a deeper understanding of how these terms are related, and how you can use structured problem-solving methods to help make healthcare better.


Topics covered in this course include:


  • Domains of Healthcare Quality
  • What is Lean Six Sigma?
  • 5 Principles of Lean
  • 8 Wastes of Lean
  • Six Sigma (6σ)
  • Defining the Problem with 5W2H
  • Just-Do-It (JDI)
  • Project Charter
  • Forming a Team
  • Voice of The Customer (VOC)
  • Critical to Quality Tree (CTQ)
  • SIPOC Diagram
  • Driver Diagram
  • Project Status Updates
  • Current State Process Mapping
  • Rounding & Gemba Observations
  • Metrics/Measures
  • Data Collection Plan
  • Data Visualization
  • Analyzing the Process
  • Types of Problem Solving
  • Root Cause Analysis (RCA)
  • Data Analysis
  • Brainstorming
  • Prioritizing Ideas
  • Action Planning
  • PDSA and After-Action Review
  • Mistake Proofing & The Swiss Cheese Model
  • Standard Work
  • Set Up Reduction
  • 5S/6S
  • Kanban
  • Huddles And Communication Boards
  • Control Plan
  • Staff Training

If you want to learn valuable and practical skills that can immediately be used to help you advance your healthcare career, this course is for you.

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