Troubleshooting basics course for IT helpdesk support technicians, fixes for printers, email & slow computers
What you’ll learn
-
If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
-
If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
-
A quick overview into GDPR and how it affects you as an end user
-
How to setup network printer objects yourself
-
How to correctly setup your monitors so they are the correct way around when moving your mouse
Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:
Physical Checks
When Your PC is Slow
Identify Your Operating System
Hostnames and IP address
Monitor Settings Overview
- People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
[maxbutton id=”1″ url=”https://click.linksynergy.com/deeplink?id=RMSaaftCK5g&mid=39197&murl=https%3A%2F%2Fwww.udemy.com%2Fcourse%2Fit-basics-for-end-users-and-helpdesk-staff%2F%3FcouponCode%3DJUNESPECIAL” ]
