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Troubleshooting basics course for IT helpdesk support technicians, fixes for printers, email & slow computers

What you’ll learn

  • If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
  • If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
  • A quick overview into GDPR and how it affects you as an end user
  • How to setup network printer objects yourself
  • How to correctly setup your monitors so they are the correct way around when moving your mouse
Description

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:

Physical Checks

When Your PC is Slow

Identify Your Operating System

Hostnames and IP address

Monitor Settings Overview

Who this course is for:
  • People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
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