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In this course, you’ll learn about the fundamentals of having a risk-based approach. This approach can be adopted during establishing, implementing, and maintaining ISO 9001:2015. Firstly, we’ll be discussing what risk is. Then, we’ll go through how an organization can approach meeting its purpose with risk-based thinking. And, finally, we’ll examine what ISO 9001:2015 says about risk in various subclauses.
Risk is uncertainty about what the outcome of certain events will be. Risk isn’t necessarily a bad thing, it just implies that you don’t know. The result of an unknown outcome could be something positive or something negative. The organization is tasked with investigating and discovering what these uncertainties apply and how they relate to achieving customer satisfaction.
The organization’s goal is to reduce or eliminate the adverse effects of unknown outcomes. They can do this by taking corrective and preventative action. They then have to evaluate the effectiveness of their actions, and this will help them make decisions for the future.
Furthermore, risk also implies opportunity. By applying a degree of professional skepticism and evaluating uncertainties, the organization can discover new opportunities. These can be opportunities for enhancing customer satisfaction and producing goods and services that conform.
Having a risk-based approach in establishing, implementing, and maintaining a quality management system is enshrined in various sub-clauses of 9001:2015. We’ll be briefly discussing each of those sub-clauses and what they mean.
The format of this course is presentation-with-voiceover. It’s a beginner-level course. I won’t be going into any technical areas and anyone can watch the lectures and gain a simple understanding of risk-based thinking in ISO 9001:2015.