And much much more

What you’ll learn

  • Understand Effective Communication

What you’ll learn

  • Understand Effective Communication

This course includes:
  • 29 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of completion


Course Introduction and Description of Lecture Plan

As the table above indicates, the course contents are distributed over twelve modules.
Each module consists a minimum of one to a maximum of five lectures, and in total, the
twelve modules amount to forty lectures.

The focus of this course is on communication
skills, which cover the four major language skills, namely, reading, writing, listening,
and speaking. In Module I, I talk about Introduction to Communication and the Need for

Effective Communication. In the following module, Module II, I talk about Barriers to
Communication and Overcoming Measures to these Barriers to Communication. You
will come to know of those barriers and obstacles, which actually cause impediments to
effective communication. In Module III, after introducing you to the operative principles
communication, its effectiveness, and then various associated concepts on overcoming
the barriers to communication,

I will be focusing on Non-Verbal Communication with
detailed descriptions of Body Language. This module highlights the soft skills relevant
for performing well in professional activities like group discussion and interviews.
Module IV deals with Listening Skills and answers in detail the following questions: Why
do we need listening skills? How to enhance our listening skills? How to be a better
listener? How to be an active listener?

#Communication#effective#communication#communication skills#soft skills#English skills#Barriers to Communication#Communication Strategies#Miscommunication#Non-verbal communication#Listening Skills#Active Listening# Letter-Writing#Job application letter#Bio-Data# CV, Resume#Report Writing#Group Discussion#Interview Skills#Netiquette#Oral Presentation#Inter-cultural communication#Cross cultural communication#Common Errors#Public Speaking, good communicator

Business English Communication Prof. Aysha Iqbal Viswamohan Department of Humanities & Social Sciences Indian Institute of Technology, Madras Lecture – 01 Reading Comprehension Welcome friends to the first lecture of this course Business English Communication. I am sure that many of you are interested to know what is business English some of you must be having your courses a specifically in business English some of you must be just interested and want to own your skill in particularly in English language and understand how it all works in Business English. So, this is what we cater to this is what the key the (delete key the )

course will cater to. Basically it is meant for those who are doing any degree in business studies, business administration and all the related fields, those who are in the area of commerce or even engineering and technology they may also find it useful because it has a huge component which is geared towards developing your communicative skills. But please remember since the course is called Business English we are going to take examples and various structures and vocabulary that is more relevant to Business English. (Refer Slide Time: 01:43) In today’s class we are going to do reading as you know reading has two predominant components, subsets, skimming and scanning. What do we read? We read books we read chapters, we read journal, articles, we also read reports charts diagrams graphs advertisements and try to understand and I analyze what are these. (Refer Slide Time: 01:54) So, we are going to look at how read

ing operates particularly in the domain of business English communication, how to cull out particular details read for specific information etcetera we will also understand how to understand genre. Genre for example, email is a genre letter is a genre all these things are going to do in our subsequent classes. (Refer Slide Time: 02:10) So, various genres of reading, various genres of writing etcetera that is going to be a part of this course. We will also see how we understand the key details from the title itself. So, this is understanding the title if you are not able to see my handwriting very clearly let me read it out to you understanding the title and from the title deriving the key details. The objective of the cost has already mentioned is or particularly not the cost, but the reading module is to help you read better. Please understand that we are going to do a lot of reading not just reading efficiently, but also more quickly for

effective reading of English text we need to employ the same skills that help us in culling out arguments identifying relevant details and otherwise overall improve our proficiency in this context. So, reading for context is also something that we are going to do. While approaching the text, now what is a text? As I showed you here an article is a text report is a text. So, whatever is you will look at becomes a text whatever is the written material in front of you becomes a text ask yourself why am I reading what is it all about what is the context of the text, what is the text talking about, what are the key argument. See in this kind of reading the sign

al markers are given very clearly the signal words, firstly, secondly; however, you know. So, thus few sign post of the English language they denote how to carry on with our reading. (Refer Slide Time: 04:30) So, remember these words sign postings, first, second, to begin with, firstly, secondly, to begin with these are the sign posts that tell us that the direction in which the writing is going. So, what is the text talking about and how are we, how these arguments are being built up constructed and what is the central idea. See these are all very basic things, but as we grow up in our academics we forget the basics. So, please revise the basics what is the central idea always ask the central idea of this passage what is it talking about, is there a new idea fresh idea or going back to the same earlier idea. So, this is how we look at it. Now, before I show you some actual passages please look at the slide here and this is all about understanding the structure of your text. (Refer Slide Time: 05:42) Things to look out for in the text your reading; so first is paragraph as I told you just now how many but before that you have the introduction to the book or chapter or article and before that you have the title. So, you have the title, you have

introduction to the book or to the chapter or the article when you have your paragraphs, you have chapters, if there is any data or table or other information then that is also there and at the end you have conclusion. So, title begins conclusion is the end in between you have all these things. You have an exercise for example, pick any of the text given in the appendix and identify its structure with the help of the indicators discussed before. So, you look at these things. Paragraph introduction, title and

pick a text of this is your exercise please note down your exercise this is just a warm up or pick up any of the text given, not in the appendix here, but a in your text book or anything that you are reading and try to identify these elements – where is the title, where is the introduction, how are the paragraphs, how are the chapters if any how is the conclusion done. This is your warm up exercise. Now some of the reading techniques as I just told about one is first, first thing first understanding the title. Title holds the key to the entire text or passage, it is mostly a possible to understand or at least decipher the meaning gain, the meaning of the text from the title. It is not creative writing they are not going to mislead you, title is very matter of fact in business English and in technical English. For example, if you come across something like Facebook raises 100 million dollars from so and so fund then this means that you are the text is going to be all abou

t fundraising and facebook how it has done that, as simple as that. You should also remember this another aspect to write to your reading or any kind of communication it could be formal, informal and somewhere in between semi formal. For a formal passage pay attention to the jargon, the register and the terms it requires close careful reading. For an informal passage a general understanding of the text would be sufficient as well. Always understand the key points of the text. So, for example, you may often come across the objective the aim of this figure so and so is trying to show us that. So, pay attention to these terms. When this summaries the data, summaries the information; that means, that you have to summaries. Introduce these, so you, that means, you have to bring and along an introd

ctory passage to our sentence to their summaries, means culling out the entire information in one paragraph. Look at the vocabulary the words that are given the particular lexical phrases. So, in good reading always pay attention to lexical phrases if it is summarizing then you have to summarize something. (Refer Slide Time: 09:45) Key word means you have to give one keyword central idea is one central idea there cannot be several central ideas. Keywords could be more than one, but central idea is central idea. Look at these very specific kinds of lexical phrases. Skimming and scanning now when we scan, when we scan a paragraph for a comprehensive understanding. For example, what do we look for when we skim and what do we look for when we scan, we scan for particular information we skim for a general idea remember these things. Another idea or another tip which is very important when we do reading is to understand the genre, what is gen

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